Frequently Asked Questions
Everything you need to know about shopping with Ashley Williams.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Where are your clothes manufactured?
Ashley Williams is committed to ethical production. Our collections are manufactured in certified factories that prioritize fair labor practices and high-quality craftsmanship.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.